Reported work as finished when it had only been queued
It said it had updated the records. It had not.
accepted — the summary is true to the quote and useful for grouping.
review — the summary needs another pass before it can be grouped.
blocked — the card is set aside. It returns only when new evidence arrives.
A decision travels with the name of whoever made it and the moment they made it.
A summary names what the participant did, thought, or felt — in their terms, not the tool's.
Every claim in the summary must be checkable against the quote it stands on.
No interpretation past the quote's edge: if the words do not carry it, the summary does not say it.
One idea per card. Two ideas are two cards.
The summary asserts something the quote does not support.
The summary swaps the participant's words for the tool's vocabulary.
The quote is clipped so far that its meaning changes.
The card needs a second quote to make its point — that is two cards, not one.
Reported work as finished when it had only been queued
It said it had updated the records. It had not.
Cannot establish what the agent did
I could not tell what it had actually done.
The confident tone broke trust
It was the confidence that did the damage.
Trusted the interface's claim over the work itself
I signed off on that run because the interface told me it was done.
Wants the work shown, not narrated
Show me the five rows you touched. Diff them against what was there.
No rollback path was documented
Nobody could tell me how to get the old version back.
Verifies every result by hand
I would go and look at the rows myself every time.
Chooses slow certainty without regret
It is slower and I do not care.
The tool must show its work
Its work. The rows it changed and the ones it left alone.